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Website Services Agreement
Related Pages
Index
1.0 Scope of ServicesContractor hereby agrees to furnish services to Client as specified in Section 3.0. 1.1 Concise Description of Services Contractor will provide custom website design, development, implementation, hosting, and technical services as outlined in the Statement of Work. 1.2 Complete Description of Services A full description of the scope of services is contained in the following Attachment, which is made a part of this agreement:
2.0 Administrative RequirementsThis agreement shall begin immediately and shall end with termination by the Client. Contractor has the right to terminate this agreement with 30 days notice. Contractor makes no warrantees, expressed or implied, as a result of providing services outlined in this agreement, unless specifically stated in this agreement. If website access is made unavailable because of a fault of the Contractor or an affiliate of the Contractor, a prorated refund will be made to the Client, based on the terms of this agreement. No compensation can be made for loss of services beyond the amount being paid for such services. Example: If Client pays $30 per month for website hosting and the website is unavailable for 2 days, then 2/30 of the cost, $2.00, may be refunded to the Client. If during that 2 day period, the Clients says that the unavailability of the website caused her business to lose $1000, this amount cannot be paid to the Client. Contractor is responsible for payment of all applicable taxes from the funds to be received under this agreement. All financial, statistical, personal, technical and other data and information relating to the Client's operations which are designated confidential by the Client and made available to the Contractor in order to carry out this Agreement, or which becomes available to the Contractor in carrying out this agreement, shall be protected by the Contractor from unauthorized use and disclosure through the observance of the same or more effective procedural requirements as are applicable to the Client. Contractor shall not be required to keep confidential any data or information that is or becomes publicly available, is already rightfully in the Contractor's possession, is independently developed by the Contractor outside the scope of this Agreement, or is rightfully obtained from third parties.
3.0 Technical RequirementsContractor will perform services according to the terms of this Agreement and according to the Statement of Work (SOW) in Attachment I. Your website will be checked against the following Web browsers to confirm operability in the widest possible range of viewers: Netscape Navigator 4.0, Netscape Navigator 3.0, Microsoft Internet Explorer 4.0, Microsoft Internet Explorer 3.0, America Online 3.0, America Online 4.0, WebTV. In addition, your website will reside on servers that provide a professional level of service and access speed. While actual servers and server configurations may vary, the following outline is a general description of what will be used.
3.2.2 Standards and Guidelines All industry standards and guidelines will be followed to be sure that your website conforms to or exceeds communication protocols, design conventions, and any legal requirements--such as copyright laws. Client reserves the right to conduct Quality Assurance Reviews at appropriate checkpoints throughout the project. Contractor will facilitate the review process by making staff and information available as requested by the reviewers at a cost equal to the standard hourly rate. Generally, the Client website will be available for review within 2 weeks of Agreement. Custom development may take longer, depending on the type of work being done and current workloads. Rarely should a completely customized website take more than 60 days. 3.5 Client Furnished Resources Client will make available to the Contractor, for Contractor's use in fulfillment of this agreement, resources as described below: Client will provide Contractor all necessary information to be included in the website in electronic form whenever possible, either by entry into Contractor website (Real-Home-Sites.com), emailed to Contractor (RHS@Rockatech.com), or on floppy diskette. An extra charge may be incurred if Contractor must transcribe a large amount of Client data from hard copy. Client will use his or her own computer facilities to access and review websites for approval. Client will maintain his or her own email address for communications in fulfillment of this agreement and data input from website forms. 3.6 Electronically Formatted Information Where applicable, Client shall provide all documents in electronic format, rather than hard copy. An extra charge may be incurred if Contractor must transcribe a large amount of Client data from hard copy. Electronic media prepared by the Contractor for use by the Client will be in a format that is readable by Microsoft Office software on a PC Windows platform, such as HTML, ASCII text, MS Word, MS Excel, etc. 4.0 Acceptance of DeliverablesAgreement deliverables will be submitted, reviewed, and accepted according to the following procedure: A. General. Except where this Agreement provides different criteria, work will be accepted if it has been performed in accordance with the applicable specifications for Contractor's work in the Statement of Work, and/or as subsequently modified in Client-approved design documents developed within this Project, and in the accepted final documentation. B. Submittal and Initial Review. Upon written notification by Contractor that a Deliverable is completed and available for review and acceptance, the Client will use best efforts to review the Deliverable within five (5) business days after the Deliverable is presented to the Client Project Director, but in no event later than twenty (20) business days after the Deliverable is presented to the Client Project Director. Within the applicable period, the Client will direct the appropriate review process, and coordinate any review outside the Project team, as needed. The initial review process will be comprehensive with a view toward identifying all items that must be modified or added to enable a Deliverable to be approved. A failure to deliver all or any essential part of a Deliverable shall be cause for non-acceptance. C. Notification of Acceptance or Rejection. If no notification is delivered to Contractor within the applicable period, the Deliverable will be considered approved. If Client disapproves a Deliverable, Client will notify Contractor in writing (email, electronic, or hard copy) of such disapproval, and will specify those items that, if modified or added, will cause the Deliverable to be approved. D. Resubmitting Corrected Deliverables. With respect to such Deliverables, Contractor will resubmit the Deliverable with requested modifications and the Client will review such modifications within five (5) business days. If no notification is delivered to Contractor within those five (5) business days, the Deliverable is considered approved. If the Client disapproves that Deliverable, the Client will notify Contractor in writing (email, electronic, or hard copy) of any additional deficiencies which result from such modifications and Contractor will resubmit the Deliverable with the requested modifications. The parties agree to repeat this process as required until all such identified deficiencies are corrected or a determination of breach or default is made. The payment by the Client for each activity is contingent upon correction of all such deficiencies and acceptance by the Client. F. Payment of Retainage Based on Acceptance. Final payment of any retainage will be contingent on completion and acceptance of all agreement deliverables.
5.0 CompensationThis Agreement shall be compensated on a firm fixed price basis with progress payments upon completion of all deliverables within a series of tasks. Certain tasks have been identified as payment tasks (see below). Payments, less retainage, will be made upon successful completion and after review and approval by the Client of the tasks and deliverables. All completed work and deliverables shall be in conformity Statement of Work (Attachment I) specifications and commonly accepted industry standards.
6.0 TerminationClient may terminate this Agreement for cause based upon the failure of Contractor to comply with the terms and/or conditions of the Agreement; provided that the Client shall give the Contractor written notice (email, electronic, or hard copy) specifying the Contractor's failure. If within thirty (30) days after receipt of such notice, the Contractor shall not have either corrected such failure or, in the case of failure which cannot be corrected in thirty (30) days, begun in good faith to correct said failure and thereafter proceeded diligently to complete such correction, then the Client may, at its option, place the Contractor in default and the Agreement shall terminate on the date specified in such notice. Contractor may exercise any rights available to it under state law to terminate for cause upon the failure of the Client to comply with the terms and conditions of this agreement; provided that the Contractor shall give the Client written notice (email, electronic, or hard copy) specifying the Client's failure and a reasonable opportunity for the state to cure the defect. 6.2 Termination for Convenience Client may terminate the Agreement at any time without penalty by giving thirty (30) days written notice to the Contractor of such termination or negotiating with the Contractor an effective date thereof. Contractor shall be entitled to payment for deliverables in progress, to the extent work has been performed satisfactorily. 7.0 Ownership of ProductUpon completion of this agreement, or if terminated earlier, all data files, documentation, records, worksheets, or any other materials related to this agreement, and not specified as property of the Client, shall become the property of Contractor. All such records, worksheets, or materials specified as property of the Client shall be delivered to the Client within thirty days of the completion or termination of this agreement. 8.0 Amendments in WritingAny alteration, variation, modification, or waiver of provisions of this agreement shall be valid only when they have been reduced to writing, duly signed by all parties. 9.0 Non-DiscriminationContractor agrees to abide by the requirements of the following as applicable: Title VI and VII of the Civil Rights Act of 1964, as amended by the Equal Opportunity Act of 1972, Federal Executive Order 11246, the Federal Rehabilitation Act of 1973, as amended, the Vietnam Era Veteran's Readjustment Assistance Act of 1974, Title IX of the Education Amendments of 1972, the Age Act of 1975, and Contractor agrees to abide by the requirements of the Americans with Disabilities Act of 1990. Contractor agrees not to discriminate in its employment practices, and will render services under this agreement without regard to race, color, religion, sex, national origin, or disabilities. Any act of discrimination committed by Contractor, or failure to comply with these obligations when applicable shall be grounds for termination of this agreement. 10.0 HeadingsDescriptive headings in this agreement are for convenience only and shall not affect the construction or meaning of contractual language. 11.0 Entire AgreementThis agreement constitutes the entire agreement between the parties with respect to the subject matter. THUS AGREED UPON AND SIGNED on the date(s) noted below _______________________________________________________ CONTRACTOR'S SIGNATURE DATE _______________________________________________________ CLIENT'S SIGNATURE DATE
Attachment IStatement of Work1.0 Introduction
2.0 Description of Services/TasksRHS Basic Realtor Website Package
RHS Deluxe Realtor Website Package
Web Hosting
Customization
Additional Services
Modify Listings
Website on CD - $10 for each CD; discount available for bulk orders === End of Service Agreement ===
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